{"id":5770,"date":"2025-04-11T08:01:37","date_gmt":"2025-04-11T06:01:37","guid":{"rendered":"https:\/\/www.macapflag.com\/blog\/?p=5770"},"modified":"2025-04-11T08:01:37","modified_gmt":"2025-04-11T06:01:37","slug":"bon-communicant","status":"publish","type":"post","link":"https:\/\/www.macapflag.com\/blog\/bon-communicant\/","title":{"rendered":"Les 5 qualit\u00e9s d&#8217;un bon communicant"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5770\" class=\"elementor elementor-5770\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-412b6ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"412b6ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52f4f5d\" data-id=\"52f4f5d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8778685 elementor-widget elementor-widget-text-editor\" data-id=\"8778685\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\"><span style=\"font-size: 14pt; color: #000000;\">Dans la sph\u00e8re professionnelle comme dans la sph\u00e8re priv\u00e9e, savoir communiquer est d\u00e9terminant. Une bonne communication \u00e9vite des probl\u00e8mes de mauvaise interpr\u00e9tation, des blocages et des frustrations qui polluent les relations entre les personnes.<\/span><br \/><span style=\"font-size: 14pt; color: #000000;\">Nous avons list\u00e9 pour vous les 5 points forts qui facilitent la communication pour cr\u00e9er des \u00e9changes aussi harmonieux qu\u2019efficaces.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd9ee58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd9ee58\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-abd1960\" data-id=\"abd1960\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acbba5b elementor-widget elementor-widget-text-editor\" data-id=\"acbba5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1 &#8211; L&#8217;\u00e9coute<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-776a36e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"776a36e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28e3e96\" data-id=\"28e3e96\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6fb751 elementor-widget elementor-widget-image\" data-id=\"d6fb751\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"534\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2020\/12\/Ecoute-dans-la-communication.jpg\" class=\"attachment-large size-large wp-image-5773\" alt=\"L&#039;\u00e9coute est une qualit\u00e9 essentielle pour communiquer\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7130ab3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7130ab3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de77ee6\" data-id=\"de77ee6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1c3735 elementor-widget elementor-widget-text-editor\" data-id=\"e1c3735\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>L&#8217;\u00e9coute est une qualit\u00e9 essentielle pour bien communiquer.<\/h3><p>Si l\u2019on associe instinctivement au domaine de la communication des termes comme \u00ab prise de parole \u00bb ou \u00ab expression \u00bb, on oublie souvent de parler de l\u2019\u00e9coute et plus pr\u00e9cis\u00e9ment de <strong>l\u2019\u00e9coute active.<\/strong><\/p><p>Trop souvent, dans une discussion, chacun \u00e9coute d\u2019une oreille les arguments de son interlocuteur dans le seul but de pouvoir y r\u00e9pondre. Pourtant, \u00e9couter r\u00e9ellement, c&#8217;est se rendre pleinement disponible \u00e0 l\u2019autre, sans pr\u00e9parer mentalement sa r\u00e9plique.<\/p><h3>Quelques techniques d\u2019\u00e9coute active :<\/h3><ul><li><strong>Reformuler<\/strong> les propos de votre interlocuteur pour valider votre compr\u00e9hension. (\u00ab Si je comprends bien, tu veux dire que\u2026 \u00bb)<\/li><li>Poser des <strong>questions ouvertes<\/strong> pour approfondir en vous appuyant sur la m\u00e9thode QQOQCP (Qui, Quoi, O\u00f9, Quand, Comment, Pourquoi).<\/li><li>Montrer des <strong>signes d\u2019attention<\/strong>, verbaux et non verbaux qui illustrent votre pleine pr\u00e9sence (hochements de t\u00eate, regards bienveillants, acquiescements).<\/li><li>Un excellent argument qui ne r\u00e9pond pas \u00e0 la demande de son interlocuteur devient parfaitement inutile.<\/li><li>\u00c9couter, c\u2019est comprendre ce que veut votre interlocuteur, l\u2019amener \u00e0 se poser les bonnes questions auxquelles vous pourrez r\u00e9pondre.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-107c8b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"107c8b9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57a26a7\" data-id=\"57a26a7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fdb38d elementor-widget elementor-widget-spacer\" data-id=\"2fdb38d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87a7b5a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87a7b5a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee28b56\" data-id=\"ee28b56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3adc5a4 elementor-widget elementor-widget-text-editor\" data-id=\"3adc5a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>2 &#8211; La sinc\u00e9rit\u00e9<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f4786f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f4786f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb2a37e\" data-id=\"cb2a37e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d1688f elementor-widget elementor-widget-image\" data-id=\"2d1688f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"700\" height=\"534\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2020\/12\/sincerit\u00e9-en-communication.jpg\" class=\"attachment-large size-large wp-image-5777\" alt=\"Pour \u00e9noncer un message pertinent, soyez sinc\u00e8re\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c67159d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c67159d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfa4a32\" data-id=\"bfa4a32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46cf043 elementor-widget elementor-widget-text-editor\" data-id=\"46cf043\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Un message pertinent repose sur l\u2019authenticit\u00e9.<\/h3><p><em>\u00ab S\u2019il y a un langage de la sinc\u00e9rit\u00e9, c\u2019est le langage du c\u0153ur. \u00bb<\/em> Cette phrase de la philosophe Elsa Godart est souvent mise \u00e0 mal par nos appr\u00e9hensions et nos peurs face au regard de l\u2019autre. Pourtant, aucun message n\u2019est plus fort que lorsqu\u2019il est align\u00e9 avec nos valeurs profondes.<\/p><p><strong>\u00catre sinc\u00e8re ne signifie pas \u00ab tout dire \u00bb<\/strong>, ni \u00eatre brutalement franc. Il s\u2019agit plut\u00f4t de trouver un \u00e9quilibre entre transparence et bienveillance. Un discours sinc\u00e8re est :<br \/>\u2705 <strong>Align\u00e9<\/strong> entre ce que je pense, ce que je dis et ce que je fais.<br \/>\u2705 <strong>Exempt de manipulation<\/strong> ou de dissimulation intentionnelle.<br \/>\u2705 <strong>Port\u00e9 par une conviction<\/strong> <strong>v\u00e9ritable<\/strong> qui se ressent dans le langage non verbal.<\/p><h3>Pourquoi la sinc\u00e9rit\u00e9 renforce-t-elle l\u2019impact d\u2019un message ?<\/h3><p>Selon les recherches d\u2019Albert Mehrabian, <strong>seulement 7 % du message est verbal<\/strong>. L\u2019essentiel de la communication passe par le ton de la voix (38 %) et le langage corporel (55 %).<\/p><p>Si vous \u00eates sinc\u00e8re, ces trois aspects sont align\u00e9s, rendant votre message plus convaincant et cr\u00e9dible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1785b58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1785b58\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e378a6e\" data-id=\"e378a6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff55781 elementor-widget elementor-widget-image\" data-id=\"ff55781\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"700\" height=\"534\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2020\/12\/communication-visuel-verbal-vocal.jpg\" class=\"attachment-large size-large wp-image-5780\" alt=\"L&#039;impact de l&#039;aspect visuel, verbal et vocal dans la diffusion d&#039;un message\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-875b9ad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"875b9ad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0c4e7a\" data-id=\"c0c4e7a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8248a98 elementor-widget elementor-widget-spacer\" data-id=\"8248a98\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c7749e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c7749e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94b812b\" data-id=\"94b812b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-266d392 elementor-widget elementor-widget-text-editor\" data-id=\"266d392\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>3 &#8211; La clart\u00e9<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58bd074 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58bd074\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be9e8c9\" data-id=\"be9e8c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4509534 elementor-widget elementor-widget-image\" data-id=\"4509534\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"534\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2020\/12\/Un-message-clair-en-communication.jpg\" class=\"attachment-large size-large wp-image-5781\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a73c4ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a73c4ab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78e8e76\" data-id=\"78e8e76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8e70c6 elementor-widget elementor-widget-text-editor\" data-id=\"f8e70c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Un message clair est un message compris.<\/h3><p>La meilleure id\u00e9e du monde perd de son impact si elle est mal formul\u00e9e. Un bon communicant \u00e9vite les ambigu\u00eft\u00e9s et va droit au but.<\/p><p><strong>Quelques r\u00e8gles essentielles pour une communication claire :<\/strong><\/p><ul><li>Utiliser des phrases courtes et pr\u00e9cises. Une phrase = une id\u00e9e.<\/li><li>\u00c9viter le jargon, sauf si votre interlocuteur est un expert du domaine.<\/li><li>Illustrer avec des exemples concrets. Un concept abstrait devient plus compr\u00e9hensible avec des mises en situation.<\/li><li>Soigner la structure du discours. Un message bien ordonn\u00e9 est plus facile \u00e0 retenir.<\/li><\/ul><p><strong>Attention \u00e0 la d\u00e9perdition de l\u2019information<\/strong><br \/>Le psychologue Harold J. Leavitt a d\u00e9montr\u00e9 que l\u2019information se dilue \u00e0 chaque transmission. En clair, plus votre message passe par d\u2019interm\u00e9diaires, plus il se transforme.<br \/>Testez la compr\u00e9hension de votre message en demandant \u00e0 votre interlocuteur de reformuler ce qu\u2019il a compris. Cela vous \u00e9vitera bien des malentendus !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8bba39 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8bba39\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-985c84b\" data-id=\"985c84b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d3dcc5 elementor-widget elementor-widget-image\" data-id=\"1d3dcc5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"534\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2020\/12\/Pyramide-deperdition-information.jpg\" class=\"attachment-large size-large wp-image-5784\" alt=\"La pyramide de d\u00e9perdition de l&#039;information Harold J. Leavitt\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e506ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e506ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62b4f8c\" data-id=\"62b4f8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f964654 elementor-widget elementor-widget-spacer\" data-id=\"f964654\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62e7669 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62e7669\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-02a5ac2\" data-id=\"02a5ac2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae5a2b3 elementor-widget elementor-widget-text-editor\" data-id=\"ae5a2b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>4 &#8211; L&#8217;intelligence relationnelle<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d508b86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d508b86\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ad0932\" data-id=\"4ad0932\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f54832d elementor-widget elementor-widget-image\" data-id=\"f54832d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"534\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2020\/12\/Intelligence-relationnelle-communication.jpg\" class=\"attachment-large size-large wp-image-5787\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00624ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00624ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1efe8f\" data-id=\"f1efe8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdddfba elementor-widget elementor-widget-text-editor\" data-id=\"fdddfba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>La communication, un art de l\u2019adaptation.<\/h3><p>Communiquer, ce n\u2019est pas simplement transmettre une information, c\u2019est aussi prendre en compte son interlocuteur et le contexte.<\/p><p><strong>Les cl\u00e9s d\u2019une communication relationnelle r\u00e9ussie :<\/strong><br \/>\u2705 Faire preuve de <strong>souplesse<\/strong> : S\u2019adapter au ton et au registre de langage de son auditoire.<br \/>\u2705 Utiliser l\u2019<strong>intelligence \u00e9motionnelle<\/strong> : \u00catre conscient de ses \u00e9motions et de celles des autres permet d\u2019\u00e9viter tensions et malentendus.<br \/>\u2705 D\u00e9velopper <strong>l\u2019\u00e9coute empathique<\/strong> : Se mettre \u00e0 la place de l\u2019autre pour mieux comprendre ses attentes.<br \/>\u2705 <strong>Valoriser le dialogue<\/strong> : Un bon communicant ne cherche pas \u00e0 imposer son point de vue, mais \u00e0 construire une discussion enrichissante.<\/p><p><strong>Pourquoi est-ce essentiel ?<\/strong><br \/>Une communication bienveillante et adapt\u00e9e facilite la collaboration, \u00e9vite les conflits et cr\u00e9e un climat de confiance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8cb178 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8cb178\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa2feef\" data-id=\"aa2feef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-187e22f elementor-widget elementor-widget-spacer\" data-id=\"187e22f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b3ef1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b3ef1c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c60c2ac\" data-id=\"c60c2ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd18937 elementor-widget elementor-widget-text-editor\" data-id=\"fd18937\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>5 &#8211; L&#8217;assertivit\u00e9<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2393813 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2393813\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec2e732\" data-id=\"ec2e732\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e56a90 elementor-widget elementor-widget-image\" data-id=\"4e56a90\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"534\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2020\/12\/Assertivit\u00e9-et-communication.jpg\" class=\"attachment-large size-large wp-image-5790\" alt=\"L&#039;assertivit\u00e9 c&#039;est savoir s&#039;affirmer en respectant l&#039;autre\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f086399 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f086399\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0b4d557\" data-id=\"0b4d557\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f1d33c elementor-widget elementor-widget-text-editor\" data-id=\"1f1d33c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>S\u2019affirmer sans \u00e9craser l\u2019autre pour prendre sa place dans une situation<\/h3><p>L\u2019assertivit\u00e9 est l\u2019\u00e9quilibre parfait entre passivit\u00e9 et agressivit\u00e9. Elle permet d\u2019exprimer ses id\u00e9es, ses besoins et ses \u00e9motions sans crainte, tout en respectant l\u2019autre.<\/p><p><strong>Les piliers de l\u2019assertivit\u00e9 :<\/strong><br \/>\u2705 Exprimer clairement ce que l\u2019on pense <strong>sans minimiser son point de vue<\/strong>.<br \/>\u2705 <strong>Utiliser le \u00ab je \u00bb<\/strong> plut\u00f4t que le \u00ab tu \u00bb pour \u00e9viter de d\u00e9clencher un conflit (\u00ab Je ressens\u2026 \u00bb au lieu de \u00ab Tu fais\u2026 \u00bb).<br \/>\u2705 Garder une <strong>posture calme et pos\u00e9e<\/strong>, m\u00eame en situation tendue.<br \/>\u2705 S\u2019appuyer sur des <strong>faits concrets<\/strong> et non des jugements personnels.<\/p><p><strong>Un bon r\u00e9flexe pour g\u00e9rer une situation difficile :<\/strong><\/p><ul><li><em>\u00ab \u00catre dur avec le probl\u00e8me, mais doux avec la personne. \u00bb<\/em><br \/>Cela signifie que l\u2019on peut d\u00e9fendre fermement ses id\u00e9es tout en respectant son interlocuteur.<\/li><li><em>\u00catre assertif, c&#8217;est \u00eatre \u00ab ni paillasson, ni h\u00e9risson, ni polisson ! \u00bb.<\/em><br \/>Laurie Laufer, psychanalyste et professeur en psycho-pathologie \u00e0 l&#8217;Universit\u00e9 de Paris VII.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e3704c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e3704c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b31df0\" data-id=\"6b31df0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-153d8c8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"153d8c8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d80aef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d80aef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f97c269\" data-id=\"f97c269\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d91074 elementor-widget elementor-widget-text-editor\" data-id=\"4d91074\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Un bon communicant est avant tout authentique !<\/strong><br \/>\u00c9coute, sinc\u00e9rit\u00e9, clart\u00e9, intelligence relationnelle et assertivit\u00e9 sont les 5 cl\u00e9s fondamentales d\u2019une communication r\u00e9ussie.<br \/>Prendre conscience de ces \u00e9l\u00e9ments permet d\u2019ajuster sa mani\u00e8re de s\u2019exprimer et d\u2019interagir efficacement avec son entourage.<\/p><p><strong>Et si nous transposions ces principes \u00e0 nos supports de communication ?<\/strong><br \/>Un message visuel doit lui aussi \u00eatre :<\/p><ul><li><strong>Clair<\/strong> : avec un design \u00e9pur\u00e9 et une hi\u00e9rarchie visuelle bien pens\u00e9e.<\/li><li>\u00a0<strong>Sinc\u00e8re<\/strong> : refl\u00e9ter l\u2019image authentique de votre entreprise ou projet.<\/li><li><strong>Impactant<\/strong> : en jouant sur les couleurs, les images et les mots cl\u00e9s.<\/li><\/ul><p>Que ce soit sur une <a href=\"https:\/\/www.macapflag.com\/362-banderole-habillage\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\"><strong>banderole<\/strong><\/span><\/a>, une affiche ou un support digital, la communication visuelle suit les m\u00eames r\u00e8gles que la communication verbale. Et si vous faisiez de ces principes une source d\u2019inspiration pour vos prochains projets ?\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbd350d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbd350d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3985af\" data-id=\"e3985af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc58b09 elementor-widget elementor-widget-image\" data-id=\"cc58b09\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.macapflag.com\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"320\" src=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2021\/04\/fabriquant-de-drapeaux-kakemonos-banderoles-beach-flags-oriflammes-macap.jpg\" class=\"attachment-large size-large wp-image-10133\" alt=\"Macap fabriquant de drapeaux kak\u00e9mono banderole beach flag oriflamme\" srcset=\"https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2021\/04\/fabriquant-de-drapeaux-kakemonos-banderoles-beach-flags-oriflammes-macap.jpg 700w, https:\/\/www.macapflag.com\/blog\/wp-content\/uploads\/2021\/04\/fabriquant-de-drapeaux-kakemonos-banderoles-beach-flags-oriflammes-macap-300x137.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<div class=\"tmnf_excerpt\"><p>Dans la sph\u00e8re professionnelle comme dans la sph\u00e8re priv\u00e9e, savoir communiquer est d\u00e9terminant. Une bonne communication \u00e9vite des probl\u00e8mes de mauvaise interpr\u00e9tation, des blocages et des frustrations qui polluent les relations entre les personnes.Nous avons list\u00e9 pour vous les 5 points forts qui facilitent la communication pour cr\u00e9er des \u00e9changes aussi harmonieux qu\u2019efficaces. 1 &#8211; &hellip;<\/p>\n<\/div>","protected":false},"author":2,"featured_media":19965,"comment_status":"closed","ping_status":"open","sticky":false,"template":"template-fullwidth.php","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[],"class_list":["post-5770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-com"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Les 5 qualit\u00e9s majeures pour \u00eatre un bon communicant<\/title>\n<meta name=\"description\" content=\"Comment \u00eatre s\u00fbr que son message est bien compris ? 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